Frequently Asked Questions

Q: How do I contact you?

A: email us at or click here. 

Q: Do I have to register to place an order? 

A: Yes, you require to have an account. Don‘t have one? Click here.

Q: How much will I have to pay for shipping?

A: For orders under $60, shipping is $3. For orders over $60, we offer FREE Shipping within USA. For more info check sectionShipping & Returns".

Q: How long will it take to receive my order?

A: We deliver in USA within 2-4 business days

Q: How can I modify/cancel my order? 

A: To cancel or modify an order contact us at Once an item has been shipped, an order cannot be cancelled.

Q: What forms of payment do you accept for online orders?

A: We accept MasterCard, VISA, Discover, American Express and PayPal.

Q: Why has my credit card been declined?

A: All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorize payment to, then you will be notified of this during the checkout process. For further details of declined payments, please contact your card issuer.

Q: How can I track my order?

A: Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. Later when your order will be shipped, you will receive another email „Shipping Confirmation“ where your order tracking # will be written. 

Q: Why isn’t my tracking number working/showing any information?

A: Please allow up to 24 hours for tracking information to be displayed in tracking page.

Q: How do I register on
A: Creating an account on is easy. To register your information, simply click here and follow the prompts to set up a secure account. Opening an account offers you a safe and convenient way to shop. values your privacy.

Q: I want to change my contact details, how do I do this?

A: Log into your account and follow the prompts to manage your Online account. 

Q: I forget my login ID and/or password. What do I do?

A: Your login ID is the email address that you used to register at If you forgot your password, please select the Forgot My Password link on the Registration page. Your login ID and password are case sensitive. If your login attempts are unsuccessful please contact us.

Q: How do I sign up to receive emails from

A: Visit our homepage where you may join our mailing list to be included on all notifications and promotions. 

Q: How do I unsubscribe from your mailing list?

A: At the bottom of every newsletter we send an “Unsubscribe" link. Simply click that link.

Q: Is my ordering information secure?

A: Yes. We use industry standard Secure Sockets (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and the personal information so that cannot be read as the information travels over the Internet. In addition, we also take steps to protect your personal information in facilities. Access to your information is restricted to those employees who need it to process an order or carry out a requested task.

Q: Will my personal information remain private and confidential?

A: Yes. We don't sell, share, or rent your personal information. We do everything possible to protect this data. Please see our Site Policy for additional information.

Q: How long has been around?

A: has been established in 2012. 
Didn’t find your question here? What would you like to know? Contact us.